Unlocking customer
insights to elevate
your places.
We provide property professionals with insights to maximise business returns.
Property owners benefit from satisfied customers, and this starts with measuring customer sentiment.
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Introducing
Prescient Voice.
Prescient Voice– the intersection of data and places. Prescient Voice’s benchmarking feature helps contextualise your performance compared to your competitors, adjusted to suit each place.
Learn moreTailored approach
Prescient Voice provides cutting edge market research, and revolutionises insights and decisions across property sectors.
Learn moreFor Airports
Insights Take Flight
Elevate airport performance with our powerful market research tool, Prescient Voice, providing in-depth analysis and real-time data for optimised operations.
For Retail
Empowering Retailers
Prescient Voice will empower retail owners, equipping them with the knowledge they need to make informed decisions, enhance customer satisfaction and boost sales in the process.
For Workplaces
Unlocking Workplace Potential
Designed to revolutionise tenant satisfaction, Prescient Voice provides valuable insights, advanced analytics and actionable recommendations for owners to unlock new levels of satisfaction and re-lease conversion.
Product features
NPS+
NPS was designed for toothpaste. Hence, it's not a great measure for places. That's why we have designed NPS+ with satisfaction, loyalty and conversion measures linked to actionable feedback.
Touchpoint Analysis
Touchpoints are defined spaces within larger places that customers may experience. We extract data that illuminates how each touchpoint is performing – and where it can be improved.
AI Commentary Analysis
Turning qualitative data into actions is critical, but often made more difficult due to the high volume of data involved. We use AI tools to extract common themes and sentiment and produce clear actionable recommendations for you and your team.
Realtime Notifications
Live feedback loops allow your users to become the eyes and ears of your space, notifying you of urgent matters as they happen and allowing you to prioritise and respond in an instant.
Custom Questions
Every space is unique. Custom Questions allow you to extract insight specific to the unique qualities of your space. This creates highly relevant data specific to a particular event, time or attribute within your space.
Competitive Benchmarks
Track the performance of your space against current and relevant industry data, including competitors and spaces similar to yours.
Mystery Shopping
Dive deeper into the experience of the customer with cost-effective mystery shopping delivered by your real customers.
Tenant Sentiment
We measure sentiment from the perspective of your partners, suppliers and/or service providers, generating valuable perspectives for your business.